444ok Privacy Policy

This Privacy Policy applies to all personal data collected and processed by 444ok in connection with the online casino and sports betting platform accessible at https://444ok.club (the "Platform"). It governs data collected when you visit the Platform, create a player account, make deposits or withdrawals, place bets, interact with customer support, or engage with any other feature of the 444ok service.

For the purposes of this Policy, "444ok" is the data controller — meaning 444ok determines the purposes and means of processing your personal data. Where 444ok engages third-party service providers (such as payment processors, KYC verification partners, or game studios), those providers act as data processors under contractual arrangements that require them to process your data solely on 444ok's documented instructions and to maintain appropriate security standards.

This Policy applies to all players accessing the 444ok Platform from Bangladesh and from any other jurisdiction where access is not expressly prohibited. It applies regardless of the device used — desktop browser, mobile browser, or any 444ok-distributed application. If you use the Platform on behalf of another person or organisation, you represent and warrant that you are authorised to accept this Policy on their behalf and that they have been made aware of its contents.

1.1 Relationship to Other 444ok Documents

This Privacy Policy should be read alongside the 444ok Terms & Conditions and Responsible Gaming Policy. Together, these documents constitute the full legal framework governing your relationship with the Platform. In the event of a direct conflict between this Policy and another 444ok document specifically on a data-protection matter, this Privacy Policy takes precedence for that matter.

1.2 Contact for Data Matters

All privacy-related inquiries, data subject access requests, correction requests, and deletion requests should be directed to the 444ok support team. The contact address for formal data matters is: [email protected]. Please use the subject line "Data Privacy Request" so that your correspondence is routed to the appropriate team promptly. 444ok aims to acknowledge all data requests within five business days and to resolve them within 30 calendar days.

2.1 Registration Data

When you create a 444ok account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, email address, Bangladesh mobile number, and the username and password you choose. This data is essential to creating your account and verifying that you meet the 18+ age eligibility requirement.

2.2 Identity Verification (KYC) Data

To comply with our anti-money-laundering (AML) obligations and to verify player identity before processing withdrawals, 444ok may request copies of identity documents. Acceptable documents include your National Identity Card (NID), passport, or Bangladesh driving licence. We may also request a proof-of-address document such as a recent utility bill or bank statement. These documents are processed and stored securely and are accessible only to authorised compliance personnel.

2.3 Financial and Transaction Data

444ok collects records of all financial transactions conducted through your account, including deposit amounts, withdrawal requests, payment methods used (bKash, Nagad, Rocket, Upay, bank transfer, USDT), transaction timestamps, and transaction reference numbers. We do not store full payment card numbers; card transactions are handled by PCI-DSS-compliant payment processors who return only a tokenised reference to 444ok.

2.4 Betting and Gaming Activity Data

We maintain a complete record of your betting and gaming activity on the Platform. This includes the games and sports markets accessed, bet amounts and outcomes, session start and end times, bonus claims and wagering progress, and any preferences you set within the Platform interface. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform analytics.

2.5 Technical and Device Data

When you access the 444ok Platform, our servers automatically collect certain technical data. This includes your IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, referring URL, pages visited within the Platform, and session duration. This data is collected via server logs and cookies and is used for security monitoring, fraud detection, and platform performance optimisation.

2.6 Communications Data

If you contact 444ok via live chat, email, or any other support channel, we retain a record of that communication, including your messages, our responses, and any attachments you submit. Communications data is used to resolve your inquiry, to improve support quality, and to maintain a record of dispute-related correspondence.

2.7 Responsible Gaming Data

If you activate responsible gaming tools — such as deposit limits, session reminders, time-out periods, or self-exclusion — 444ok records the details of those elections, including the type of limit set, the value or duration, the activation date, and any subsequent modifications. This data is held for the duration of your account and for a defined period thereafter to support compliance with self-exclusion obligations.

2.8 Data You Provide Voluntarily

From time to time, 444ok may invite players to participate in surveys, promotions, or feedback initiatives. Any data you provide in response to such invitations is collected on a fully voluntary basis and is used only for the stated purpose of the relevant initiative. You will always be informed of the purpose before being asked to provide additional voluntary data.

3.1 Account Management and Service Delivery

The primary purpose for which 444ok processes your personal data is to create, maintain, and manage your player account and to deliver the Platform's services to you. This includes processing your deposits and withdrawals, crediting bonuses, settling bets, providing access to games and sports markets, and operating the customer support function.

3.2 Identity Verification and Fraud Prevention

444ok uses your registration data, KYC documents, and technical data to verify your identity, confirm your age eligibility, and detect or prevent fraudulent activity. This includes checking for duplicate accounts, monitoring for unusual transaction patterns, and validating the authenticity of identity documents submitted during the KYC process.

3.3 Regulatory and Legal Compliance

444ok is obligated to retain certain categories of personal and financial data to comply with applicable anti-money-laundering (AML) requirements and financial record-keeping standards. This data is processed under a legal obligation basis and is not used for commercial profiling purposes.

3.4 Responsible Gaming Monitoring

444ok analyses your betting activity, session data, and account behaviour to identify patterns that may indicate problem gambling. Where such patterns are identified, 444ok may proactively contact you with responsible gaming information, apply protective account restrictions, or prompt you to review your deposit or session limits. This processing is carried out in pursuit of our legitimate interest in player welfare.

3.5 Platform Security and Integrity

Technical and device data is used to monitor the Platform for security threats, including unauthorised access attempts, bot activity, and distributed denial-of-service (DDoS) attacks. IP address data and session fingerprints are analysed to identify and block abusive activity before it can affect other players.

3.6 Customer Support and Dispute Resolution

Support communications and account activity records are retained to facilitate the resolution of player inquiries and formal disputes. Without these records, 444ok would be unable to investigate or resolve complaints accurately. Support data is accessible only to authorised support and compliance personnel.

3.7 Platform Analytics and Improvement

Aggregated and anonymised usage data — derived from your betting activity, session data, and navigation patterns — is used to understand how players interact with the Platform and to identify areas for improvement. This analytics processing uses data that cannot be used to identify you individually.

3.8 Marketing Communications (Where Consented)

If you have explicitly opted in to marketing communications, 444ok may use your email address and communication preferences to send you information about promotions, seasonal offers (such as Eid and BPL cricket bonuses), and platform updates. You may withdraw marketing consent at any time via your account settings or by contacting support. Withdrawal of marketing consent does not affect the processing of your data for other purposes described in this Policy.

4.1 Performance of a Contract

The majority of 444ok's data processing is necessary for the performance of the contract formed between you and 444ok when you register an account and accept the Terms & Conditions. Processing your registration data, managing deposits and withdrawals, settling bets, and providing customer support all fall under this basis. Without this processing, 444ok could not deliver the services you have contracted for.

4.2 Legal Obligation

Certain processing activities are required by law and are not optional for either 444ok or the player. AML-related identity verification, financial transaction record-keeping, and the honouring of self-exclusion requests are processed under the legal obligation basis. Data processed under this basis cannot be deleted or restricted at the player's request while the underlying legal obligation remains in force.

4.3 Legitimate Interests

Where processing is not strictly required for contract performance or legal compliance, 444ok may rely on its legitimate interests as a data controller, provided those interests are not overridden by your privacy rights. Legitimate interest processing at 444ok includes fraud detection and prevention, platform security monitoring, responsible gaming analytics, and internal analytics for service improvement. In all cases where legitimate interests are relied upon, 444ok has conducted a balancing assessment and has determined that its interests are proportionate and do not unduly prejudice players' rights.

4.4 Consent

Where 444ok's processing relies on your consent — specifically for marketing communications and for certain categories of non-essential cookies — that consent is obtained explicitly and separately from the Terms & Conditions acceptance. Consent is freely given, specific, informed, and unambiguous. You may withdraw consent at any time without detriment to your account or to the processing activities conducted under the other legal bases described above.

5.1 Our Principles on Data Sharing

444ok does not sell, rent, lease, or otherwise commercialise your personal data to third parties. Data is shared with external parties only where it is necessary to operate the Platform, meet legal obligations, or protect player safety. Every third party that receives personal data from 444ok does so under a written data processing agreement that imposes data-protection standards consistent with this Policy.

5.2 Payment Processing Partners

To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and cryptocurrency networks, 444ok shares the minimum necessary transaction data with the relevant payment processor. This typically includes your registered mobile number or bank account reference, the transaction amount, and a session identifier. Full payment credentials (e.g., your bKash PIN) are never transmitted to or stored by 444ok.

5.3 Identity Verification (KYC) Providers

444ok uses specialist KYC and identity verification service providers to authenticate the identity documents you submit. Your name, date of birth, document type, and document image are transmitted to these providers via an encrypted API connection. KYC providers are contractually prohibited from using your data for any purpose other than completing the verification task instructed by 444ok.

5.4 Game Providers and Software Studios

444ok's platform integrates games supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game hosted by one of these providers, a session token and anonymised player identifier may be passed to the provider's game servers to load your game session. Personalised data such as your name, email, or payment details are not shared with game providers. Game providers may collect their own technical data (such as game session logs) in accordance with their own privacy policies.

5.5 Regulatory and Law Enforcement Disclosure

444ok may be required to disclose personal data to regulatory authorities, financial intelligence units, or law enforcement agencies where required by applicable law or where 444ok has a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity. Such disclosures will be made only to the extent required by law and will be documented internally.

5.6 Business Transfers

In the event that 444ok undergoes a merger, acquisition, or transfer of substantially all of its assets, player personal data may be transferred as part of that transaction. In such circumstances, 444ok will notify affected players in advance via their registered email address and will ensure that the receiving entity commits to the protections described in this Privacy Policy.

6.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits, remember your preferences, and maintain your session. 444ok uses first-party cookies (set directly by the 444ok domain) and a limited number of third-party cookies (set by our service partners, such as analytics and security vendors).

6.2 Essential Cookies

Essential cookies are necessary for the Platform to function. They maintain your login session, remember your language and currency preferences, store your shopping basket or active bet slip state, and support the security infrastructure that protects your account. Essential cookies cannot be disabled without breaking core Platform functionality. No consent is required for essential cookies under applicable law.

6.3 Analytics Cookies

Analytics cookies collect aggregated data about how players use the Platform — which pages are most visited, where players navigate from, and how long sessions typically last. This data is used to improve the Platform experience. Analytics cookies are set only where you have provided consent. The data collected by analytics cookies is processed in anonymised or pseudonymised form and is not used to identify individual players.

6.4 Security and Fraud-Prevention Cookies

Security cookies support 444ok's fraud detection systems by creating a device fingerprint that helps identify unusual access patterns. These cookies are set as part of 444ok's legitimate interest in protecting the integrity of the Platform and its players. They do not track your activity outside of the 444ok Platform.

6.5 Marketing and Preference Cookies

If you have consented to marketing communications, preference cookies may be set to remember your communication preferences and to ensure that promotional content shown to you on the Platform is relevant to your betting interests. Marketing cookies are strictly consent-based. You may withdraw consent at any time via your account settings, which will trigger the deletion of marketing cookies from your device on your next visit.

6.6 Managing Your Cookie Preferences

In addition to managing consent-based cookies via your account settings, you may control cookie placement using your browser's built-in cookie management tools. Most modern browsers allow you to block third-party cookies, delete existing cookies, or set notifications before a cookie is placed. Please note that disabling essential cookies will impair or entirely prevent your ability to use the 444ok Platform.

7.1 General Retention Principle

444ok retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, or for as long as is required by applicable legal, regulatory, or compliance obligations. Once the applicable retention period expires, data is securely deleted or irreversibly anonymised. Anonymised data (which cannot be used to identify you) may be retained indefinitely for aggregated analytics purposes.

7.2 Account Data

Registration data and account profile information is retained for the duration of your account's active or inactive existence. Following account closure — whether voluntary, due to breach, or due to inactivity — registration data is retained for a minimum of five years to satisfy AML compliance record-keeping requirements. After this period, registration data is permanently deleted unless an ongoing legal matter requires its preservation.

7.3 Financial and Transaction Records

All financial transaction records, including deposit and withdrawal history, are retained for a minimum of seven years from the date of each transaction. This retention period reflects standard financial record-keeping obligations. Transaction data is accessible to authorised 444ok compliance and finance personnel during the retention period and to relevant regulatory or law enforcement authorities upon lawful request.

7.4 KYC and Identity Documents

Identity documents submitted during the KYC process are retained for five years from the date of submission or from the date of account closure, whichever is later. Original document images are stored in encrypted form on secure servers accessible only to authorised compliance personnel. After the retention period, document images are permanently deleted from all 444ok systems and backup archives.

7.5 Support Communications

Customer support correspondence, including live chat transcripts and email exchanges, is retained for three years from the date of the interaction. Where a support conversation is directly related to a formal dispute, complaint, or legal proceeding, the relevant records are retained until the matter is fully resolved, plus an additional two years.

7.6 Responsible Gaming Records

Records of responsible gaming elections — including self-exclusion periods, deposit limits, and time-out activations — are retained for the duration of the self-exclusion or restriction period plus a minimum of three years following account closure. This extended retention exists to prevent circumvention of self-exclusion measures if a previously excluded player attempts to re-register.

7.7 Technical and Device Data

Server log data, IP address records, and device fingerprint data are retained for a maximum of 12 months from the date of collection. After this period, technical data is either deleted or anonymised. Where technical data forms part of a fraud investigation or security incident record, it may be retained for the duration of that investigation plus two years.

9.1 Technical Security Controls

444ok implements a layered set of technical security controls designed to protect your personal data from unauthorised access, accidental loss, destruction, and alteration. These controls include TLS/SSL encryption for all data in transit between your device and 444ok's servers, AES-256 encryption for sensitive data at rest (including identity documents and payment references), and password hashing using industry-standard algorithms. 444ok's infrastructure is hosted on secured data centre facilities with physical access controls, network firewalls, intrusion detection systems, and continuous security monitoring.

9.2 Access Controls

Access to player personal data within 444ok's internal systems is restricted on a strict need-to-know basis. All staff members who handle personal data are subject to confidentiality obligations. Access privileges are granted by role and are reviewed on a regular schedule. Privileged access to sensitive data categories — such as KYC documents and financial records — requires multi-factor authentication and is logged for audit purposes.

9.3 Third-Party Security Standards

All third-party data processors that handle personal data on 444ok's behalf are contractually required to maintain technical and organisational security measures at least equivalent to those described in this section. 444ok conducts periodic due diligence reviews of its key data processing partners to verify ongoing compliance with these standards.

9.4 Your Role in Account Security

While 444ok implements robust server-side security controls, the security of your account also depends on the precautions you take on your own device. You are responsible for maintaining the confidentiality of your 444ok username and password. 444ok strongly recommends using a unique, strong password for your account, enabling any available account security features, and never sharing your login credentials with another person. If you suspect that your account has been accessed without your authorisation, contact 444ok support immediately at [email protected].

9.5 Security Incident Response

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, 444ok will take immediate containment action and will notify affected players without undue delay. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures 444ok has taken or proposes to take to address the breach. 444ok maintains a documented incident response procedure that is reviewed and tested regularly.

9.6 No Absolute Security Guarantee

Despite 444ok's best efforts, no data transmission over the internet or method of electronic storage can be guaranteed to be 100% secure. 444ok does not warrant that the Platform or the personal data it holds will be free from all security incidents. What 444ok commits to is the implementation and maintenance of reasonable, industry-standard security measures and a prompt, transparent response in the event that a security incident does occur.

10.1 Strict 18+ Policy

The 444ok Platform is strictly intended for adults aged 18 years and above. 444ok does not knowingly collect, store, or process personal data relating to persons under 18. If you are under 18, you are not permitted to register an account, deposit funds, place bets, or provide any personal data to 444ok under any circumstances.

10.2 Age Verification at Registration

All players are required to declare their date of birth during the registration process. 444ok verifies age eligibility by cross-referencing the declared date of birth against identity documents submitted during the KYC process. Where a player's age cannot be verified, 444ok will suspend the account and withhold any pending withdrawal until satisfactory age verification is completed.

10.3 Discovery of Under-Age Accounts

If 444ok discovers or has reasonable grounds to believe that a registered account is held by a person under 18 years of age, it will immediately suspend the account, void all bets placed, and refund any deposits made — less any amounts already withdrawn. Any personal data collected in connection with an under-age account will be securely deleted as soon as the matter is resolved, except where retention is required for legal or regulatory reporting purposes.

10.4 Parental and Guardian Awareness

If you are a parent or guardian and you believe that a person under your care has created a 444ok account or submitted personal data to the Platform, please contact our support team immediately at [email protected]. 444ok will investigate the matter promptly and will take all necessary steps to close the account and delete the relevant data.

10.5 Shared Device Guidance

If you share a device with a minor, 444ok strongly recommends that you use your device's parental control features to restrict access to online gambling websites, never save your 444ok login credentials in your browser or on the device, and log out of your 444ok account after every session. 444ok is not liable for unauthorised access to a player account resulting from a failure to follow these basic device security precautions.

11.1 How We Notify You of Changes

444ok reviews and updates this Privacy Policy periodically to reflect changes in platform operations, applicable law, or industry best practice. Where changes are material — meaning they substantially affect how your personal data is collected, used, or shared — 444ok will provide at least seven days' advance notice via a prominent banner on the Platform and by email to all registered players. The effective date of the current version is displayed at the top of this document and in the page hero section above.

Where changes are non-material — such as corrections of typographical errors, updated contact details, or clarifications that do not change the substance of how data is handled — these may take effect immediately without prior notice. 444ok recommends that you check this page periodically to remain informed of the current version of the Privacy Policy.

11.2 Continued Use After Updates

Your continued use of the 444ok Platform after the effective date of any Privacy Policy update constitutes your acknowledgement of the updated Policy. If you do not agree with a material change to this Policy, you may request voluntary account closure in accordance with the Terms & Conditions before the updated Policy takes effect. 444ok will process any outstanding balance and close your account within five business days of your request.

11.3 How to Contact Us on Privacy Matters

For all privacy-related inquiries — including data subject access requests, rectification requests, deletion requests, objections to processing, and questions about this Policy — please contact the 444ok support team. The dedicated contact address for formal privacy and data protection matters is:

[email protected]

Please include "Data Privacy Request" in the subject line of your email, along with your registered username and a clear description of your request. 444ok will acknowledge receipt within five business days and aims to resolve all data rights requests within 30 calendar days. Where a request is complex or involves a large volume of data, 444ok may extend this period by a further 30 days and will inform you accordingly.

11.4 Complaints

If you are dissatisfied with 444ok's response to a data privacy request or with any aspect of how your personal data has been handled, you have the right to raise a formal complaint by emailing [email protected] with the subject line "Formal Privacy Complaint". 444ok will escalate formal complaints to a senior compliance officer who is independent of the original handling. 444ok aims to resolve all formal privacy complaints within 45 calendar days.